Deleting your account

Bricks & Sparks · info@bricksandsparks.co.za

Delete it yourself, in a minute

Sign in at bricksandsparks.co.za, or open the app.
Go to Account.
Under Delete my account, enter your password and confirm.

It happens immediately. There is no waiting period and nobody has to approve it.

Can't sign in?

Email info@bricksandsparks.co.za from the address on the account, with the subject Delete my account. We'll confirm your identity and do it for you within 7 days.

What is deleted

Your name, email address and phone number
Your password and every signed-in session
Job addresses and access notes
Photographs and identity or trade documents you uploaded — the files themselves are removed from our servers
Your notifications, and the devices registered for push
For a tradesperson: your public profile, banking details and service areas. The profile stops appearing in search immediately.

What is kept, and why

A record of money that actually moved has to survive. South African company and tax law require it, and we are not permitted to erase it on request:

The amounts, dates and payment records of completed jobs
Reviews you wrote — they describe someone else's work, and deleting them would misrepresent that tradesperson's rating
Messages you sent are replaced with "message removed at the sender's request", so the other person's conversation still makes sense

None of it identifies you any more. Your name is replaced, your contact details are erased, and the account can never be signed into again.

One thing that will stop you

An account with money held in escrow or a job in progress cannot be deleted, because deleting it would strand somebody else's payment. Finish or cancel the job first — the Account page tells you exactly what is outstanding.